Shipping Policy
Order Processing
Every order at Vivienne Dorée is prepared with attention to detail and care.
Please allow 1–3 business days for order processing before shipment.
Orders placed during weekends or public holidays will be processed on the next business day.
Delivery Time
Estimated delivery time is 5–15 business days, depending on your location.
We work with reliable shipping partners to ensure your order is delivered safely and efficiently.
Once your order has been shipped, you will receive a confirmation email including your tracking details.
Shipping Fees
We offer free shipping on all orders, with no minimum purchase required.
Your order will be delivered directly to your address at no additional cost.
Placing an Order
To complete your purchase:
- Select your desired item and add it to your cart
- Proceed to checkout and verify your shipping details carefully
- Choose your preferred payment method — all payments are securely processed using SSL encryption
- After completing your order, you will receive a confirmation email
Delays & Availability
Delivery times may vary slightly due to high-demand periods or unexpected global shipping delays.
We always strive to deliver your order as quickly as possible and will keep you informed throughout the process.
Customer Support
For any questions, special requests, or urgent inquiries, feel free to contact us at:
We are happy to assist you.
Shipping Insurance Policy
At Vivienne Dorée, we want your order to arrive safely and in perfect condition.
For additional peace of mind, we offer optional Shipping Insurance.
Coverage
If you choose to add Shipping Insurance to your order, you are protected in the following situations:
Lost Packages
If your package is lost in transit or does not arrive, we will send a replacement at no additional cost.
Damaged Packages
If your order arrives damaged or opened, we will replace the affected items free of charge.
How It Works
- Add Shipping Insurance during checkout
- If an issue occurs, contact our support team within 7 days of delivery (or expected delivery date)
- Provide:
- Photos (for damaged items)
- Tracking details (for lost shipments)
Once your claim is reviewed and approved, a replacement will be shipped to you.
Exclusions
Shipping Insurance does not cover:
- Incorrect or incomplete addresses provided by the customer
- Packages marked as delivered but lost or stolen after delivery
- Delays caused by customs or shipping carriers